I think the larger, established companies have forgotten the essential role of customer service and customer satisfaction. In the last several months I have witnessed a myriad of assaults on the entire premise of "customer service".
If you promise a contract or proposal by a certain date and time - deliver.
If you promise a call back with status or information, do the research and make the call when promised.
Most importantly, provide the service you are paid to provide and give refunds when you do not. It is called integrity.
On my list of never do business with again because of lack of customer service:
- ServiceMaster - added to the growing list today.
Windy City Diva